1. What personal data means

“Personal data” means any information that can identify you directly or indirectly — for example, your name, email address, phone number, or travel details.

2. How we collect your information

We collect personal data when you:

• Request a quote or make a booking with us.
• Subscribe to our emails or offers.
• Take part in competitions, promotions, or surveys.
• Contact us by phone, email, or through our website.
• Browse our website (using cookies and similar technologies).

3. Why we use your information

We only use your data when there is a valid reason to do so. This includes:

• Fulfilling your booking or enquiry – arranging travel services such as flights, accommodation, transfers, or packages.
• Customer support – helping with questions or aftersales assistance.
• Legal requirements – such as record keeping, auditing, or responding to regulators.
• Marketing (with consent) – sending you offers, updates, or travel inspiration.
• Website analytics – helping us improve our website and services.

4. Who we share your data with

We may share your information with trusted partners who help us deliver our services. These may include:

• Airlines, hotels, and tour operators.
• Payment processors and booking platforms.
• IT, email, and marketing providers.

All partners must keep your data secure and use it only for the purpose it was shared. We never sell or rent your data to anyone.

5. Special category information

If you share information about health or accessibility needs, we will only use this to arrange suitable travel services. We process this information with your clear consent and keep it secure and confidential.

6. Marketing preferences

We will only send you marketing emails if you have chosen to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Even if you unsubscribe, we may still send important information about existing bookings.

7. Competitions and surveys

If you join competitions, newsletters, or surveys, we will only collect the details required (such as your name, email address, and phone number) and use them for that specific purpose.

8. Children’s privacy

We do not knowingly collect data directly from children under 13. When children’s details are provided for a family booking, we use them only to complete the booking and never for marketing.

9. Keeping your data safe

We use secure systems, encryption, and strict access controls to protect your personal data. Although no online system can be completely secure, we take all reasonable steps to safeguard your information.

10. Storing and transferring data

We mainly store and process your data in the UK. If we need to share your information with a travel provider outside the UK, we use lawful safeguards approved under UK data protection rules.

11. How long we keep your information

We keep your information only as long as necessary:

• Enquiries and quotes – up to 24 months.
• Bookings and financial records – up to 7 years (as legally required).
• Marketing subscriptions – until you unsubscribe or your account becomes inactive.

After this period, we securely delete or anonymise your data.

12. Your rights

Under UK data protection law, you can:

• Request a copy of your personal data.
• Ask us to correct or delete information.
• Object to or restrict how we process your data.
• Withdraw consent for marketing at any time.

To make a request, email travelbug@thejltgroup.co.uk.

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

13. Cookies

Our website uses cookies to help it run smoothly, remember your preferences, and understand how visitors use our site.

For more details, please see our Cookie Policy .

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always appear on this page with an updated “Last updated” date.

15. Contact us

If you have any questions about how we use your data or this policy, please email: travelbug@thejltgroup.co.uk.